Management staffing

Owning an establishment in the hospitality industry is a dream many people have, whether they have actively worked in the industry before or not.

Such individuals often realise sooner or later that it is a tough and demanding industry that requires lots of hard work and many sleepless nights. However, individualising and creating a product
with a touch of your own personality and vision can be a very rewarding and satisfying achievement. Most people risk it all in achieving this lifelong dream of running a successful establishment.

American Express® Cards - take part in the prestige

American Express is one of the world’s most instantly recognisable global brands. Synonymous with “plastic money”, the prestigious American Express brand is used by millions of people the world over. More and more people are choosing to use both credit and charge cards in place of cash. In fact, with over 86 million cards in circulation worldwide, people spend up to $634 billion using American Express Cards alone!

In South Africa, the American Express Cards is operated under licence by Nedbank Limited, and provides a full suite of card related products to both consumer and business clients.
The world-class services that American Express Cards offer include actively marketing their products and services through a
wide range of channels, including television, radio, press, print, airport and outdoor sites, direct mail and through selected internet sites.

THETA deserves commendation

The article in the Hotel and Restaurant Magazine in
August 2007 lambasting THETA, came as no surprise to Gion Poltera of Fern Hill Hotel Training College. Read
more about his take on things…

THETA took over from HITB some eight years ago in the hope of introducing controls over the way so many socalled “places of learning for the industry” were springing up in our country. Opportunists had seen HITB initially, through the skills development levy, as an organization from which funds could be
gleaned for learning and starting up schools.

Why South Africa needs SA Host ????

What is SA Host Programme?
The SA Host programme is an internationally recognized customer service programme
inspired by an award-winning customer service training programme, “SuperHost”, originally developed in British Columbia, Canada. It builds personal, professional and community pride while inspiring greater commitment to giving excellent service.
The SA Host Mission is to foster the spirit of unconditional, collective hospitality in South Africa by improving the service standard nationally through training, and creating awareness of the importance of the individual’s role in their place of work and as ambassadors for their community and for South Africa.

IDC funding to benefit 2010 tourism

In response to the unique opportunities that this global event offers to the country for both its established
businesses and new entrepreneurs, the IDC’s Tourism Unit has identified a diverse range of potential opportunities for development.

These include events management, temporary accommodation, tour packages and a range of tourism related business activities, all of which offer opportunities which allow entrepreneurs to benefit from the Soccer World Cup in 2010.
“The IDC’s Tourism Unit is ideally placed to assist entrepreneurs
who require funding in these areas in order to realise such business opportunities at this unique event”, says Mbuyazwe Magagula, Head of the Tourism Unit.

How dare they?

Receiving a guest complaint is never nice and sometimes it can be just the thing to send you over the edge...

I have searched and searched and no-one can give me a straight answer on how best to handle guest complaints and that is because the nature of the complaint, the nature of the complainant and the nature of the respondent all play a part in the final outcome.

New sectoral determination for the hospitality sector

The Department of Labour promulgated the new Sectoral
Determination for Hospitality Sector on the 15th May
2007, and the final draft was gazetted and came into effect on the 1st July 2007.

There have been mixed reactions to some of the clauses, especially those regarding minimum wages and extra pay for workers who regularly work on Sundays. But as with everything else, knowledge is the key, and having the correct information will provide you with the tools to keep on top of your employment practices.