Established in March 1997, we here at Key Stationers pride ourselves on supplying businesses with all the stationery and office supplies they want.

We are situated in an easily accessible warehouse in Berkley Road, Maitland Cape Town. We are able to design / accommodate each client with a unique pricing structure according to their needs. Key Stationers has a fleet of delivery vehicles and offer a free delivery service twice daily in and around the Cape Metropole area.

Payroll for many is a challenge. Add into the mix shift work, public holidays, weekends and overtime and it becomes even more of a challenge. For many hospitality establishments these complicated working hours are something that occurs on a daily basis, and more than not your payroll becomes time consuming and cumbersome.

APR Payroll Management specialises in the Hospitality Industry providing a comprehensive service.

How you greet your guests sets the tone for their entire stay with you.

Do you give them a warm welcome? Do you make them feel at home after a journey that more than likely was tiring?

How much should you mingle with your guests?

I spoke to someone looking for accommodation at my guest house recently and he told me very firmly that it wasn’t for him. He didn’t like staying in guest houses. The last time he did he was on a business trip and on the last night he came back to the guest house exhausted and with work to do and the proprietor collared him as he arrived and insisted that he come out for dinner – the last thing he felt like doing.

When you take a reservation from a guest or from a travel agent / tour operator on behalf of guests you are entering into a contract: you are renting out accommodation in exchange for the money which you will receive.

You need to be sure that you are in a position to honour your side of the agreement, i.e. that the accommodation as described is available and will be in a fit condition to be rented out and in return you want to be recompensed for the accommodation.

Receiving a guest complaint is never nice and sometimes it can be just the thing to send you over the edge...

I have searched and searched and no-one can give me a straight answer on how best to handle guest complaints and that is because the nature of the complaint, the nature of the complainant and the nature of the respondent all play a part in the final outcome.

Ever needed tomato sauce for your chips, and then tried to grab the attention of the waitron walking past?

It’s more than likely that you didn’t succeed, as your “ahem... excuse me!” didn’t register with said waitron, who subsequently disappeared off to the kitchen leaving you with a plateful of dry chips. If, however, you knew his or her name, it would have been a cinch. “Excuse me John.” “Um, yes ma’am?” “Would you be so kind as to bring me some tomato sauce for my chips please?”
“Certainly, ma’am. No problem.”