Displaying items by tag: guest experience

13 Nov

The mingling muddle

Published in Management and Operations Articles

How much should you mingle with your guests?

I spoke to someone looking for accommodation at my guest house recently and he told me very firmly that it wasn’t for him. He didn’t like staying in guest houses. The last time he did he was on a business trip and on the last night he came back to the guest house exhausted and with work to do and the proprietor collared him as he arrived and insisted that he come out for dinner – the last thing he felt like doing.

How dare they?

Published in Management and Operations Articles

Receiving a guest complaint is never nice and sometimes it can be just the thing to send you over the edge...

I have searched and searched and no-one can give me a straight answer on how best to handle guest complaints and that is because the nature of the complaint, the nature of the complainant and the nature of the respondent all play a part in the final outcome.

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Displaying items by tag: guest experience

The mingling muddle

How dare they?

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